Terms of Service

---

These Terms of Service ("Terms") govern your access to and use of the Good Synergy client portal (the "Portal"). By logging into or using the Portal, you agree to these Terms. The Portal is provided in connection with the facilities and/or IT management services described in your Good Synergy Services Agreement ("Services Agreement"). These Terms do not replace or modify the Services Agreement; if these Terms conflict with the Services Agreement regarding the scope, fees, or terms of Services, the Services Agreement controls.

1. Eligibility & Accounts
1.1 The Portal is available to clients who have entered into a Services Agreement with Good Synergy, and to individuals those clients authorize to access the Portal on their behalf ("Authorized Users").
1.2 Each Authorized User is responsible for maintaining the confidentiality of their login credentials and for all activity that occurs under their account.
1.3 Client agrees to promptly notify Good Synergy of any unauthorized use of an Authorized User's account.

2. Client-Provided Information
2.1 Client is responsible for the accuracy of information submitted through the Portal, including site addresses, access instructions, equipment lists, vendor notes, and emergency contact information.
2.2 Client may update certain information directly through the Portal profile; other changes should be communicated to Good Synergy directly.
2.3 Good Synergy's collection and use of information submitted through the Portal is described in the Privacy Policy.

3. Acceptable Use
3.1 Client and its Authorized Users agree not to use the Portal to: (a) access data or accounts belonging to other Good Synergy clients; (b) attempt to interfere with or disrupt the Portal's operation or security; or (c) use the Portal for any purpose unrelated to the Services described in the Services Agreement.

4. Fees & Payment
4.1 Fees for Services are billed and processed through the Portal as described in the Services Agreement and the Payment Terms & Conditions.

5. Intellectual Property
5.1 The Portal, including its design, branding, and underlying software, is owned by Good Synergy or its technology providers. These Terms do not grant Client any ownership interest in the Portal.

6. Availability & Changes
6.1 Good Synergy will use commercially reasonable efforts to keep the Portal available, but does not guarantee uninterrupted access, and may modify, update, or temporarily suspend the Portal for maintenance or improvements.

7. Termination of Access
7.1 Portal access is tied to the Services Agreement. If the Services Agreement is terminated, Portal access will be discontinued, subject to a reasonable period to retrieve Client's own records upon request.

8. Disclaimers & Limitation of Liability
8.1 The Portal is provided "as is." Good Synergy's liability in connection with the Portal is governed by the Limitation of Liability provisions of the Services Agreement.

9. Governing Law
9.1 These Terms are governed by the laws of the State of Georgia.

10. SMS Communications
10.1 If you provide a mobile phone number and consent to receive text messages, Good Synergy may send you informational and conversational SMS messages related to scheduling, service updates, and on-site coordination.
10.2 Message and data rates may apply. Messaging frequency varies based on your scheduled services.
10.3 Reply STOP to opt out of text messages at any time or reply HELP for assistance. See our Privacy Policy for more on how we handle your information.

11. Changes to These Terms
11.1 Good Synergy may update these Terms from time to time. Material changes will be communicated to Client through the Portal or by email.

12. Contact
12.1 Questions about these Terms can be directed to info@goodsynergygroup.com.